Delete your Hooves account

Before you start

If you are the only owner of a farm or business, first make another active member an owner.

If a listing on your personal profile has an unsettled auction with bids, or a tender that has opened and is not yet settled, finish or withdraw it before deleting your account. A tender can still need a decision after offers close. Contact support if you cannot resolve it.

Some things need review before deletion can go ahead: open safety reports about your content, and any hold we have recorded on your information for a support or safety matter.

Shared profiles and their records stay with their remaining members. Check whether shared addresses, public contacts, descriptions or photos contain personal information you also want removed, and update them or contact support.

How to delete your account

Sign in, open Your account, expand Delete your account, type DELETE, then select Permanently delete account. If you cannot sign in or need help, email support@hooves.co.nz from the address you use for Hooves. We may ask you to verify ownership. Never send a password or verification code. Only send identity documents if we arrange a secure way to verify ownership.

What gets removed

Your personal listings and their photos and conversations, personal profile and saved defaults, saved listings, membership access, read status and blocks are removed. Messages you sent in other conversations, including replies for a farm or business, are replaced with a removal notice; conversations where you were the buyer are closed. Your report text, and the invitation email and notes on farm drafts you approved or reviewed, are cleared. Your name becomes “Deleted member” on retained posts and shared records.

What stays with a farm or business

Farm and business listings, photos, covers, logos, conversations, shared defaults and public profile details remain with that profile, but messages you sent in its conversations show a removal notice. Phone numbers and email addresses on shared listings you created are cleared, but shared pickup details and profile contacts are not automatically erased. Other members can continue using those records. Contact support if they contain personal information that needs attention.

Records and copies that remain

Hooves keeps a disabled account record and sign-in identifier to prevent old sessions from restoring access, and limited report, moderation and conversation records for safety, abuse prevention and other participants. The record of your marketing email choices is also kept, as evidence of what you agreed to. Deleting your account clears saved listing drafts on this browser. This happens even if deleting your sign-in account through Clerk needs another attempt. Drafts on other devices cannot be erased remotely; they expire when next checked or can be removed by clearing Hooves site data, which also clears preferences and signs you out. Copies others saved, service-provider logs and backup copies may remain for their applicable purposes and retention windows.

If deletion needs another attempt

Hooves removes your marketplace data first, then finishes deleting personal photo files and verifies removal of your Clerk sign-in account on the server. If a step fails, the page shows an error and lets you retry; the server also retries unfinished work. You can retry from the same page or email support@hooves.co.nz for help. An error does not restore marketplace data already removed; do not assume every step has finished until the process succeeds.

Facebook and Google sign-in

Deleting your Hooves account does not delete your Facebook or Google account. You can also remove Hooves access in those services’ account settings. Removing social access alone does not delete your Hooves marketplace account or its data.